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BSCO Dispatch

Butte County Sheriff’s Office - Dispatch

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 Handles both Emergency (911) and non-emergency calls
 Emergencies: crimes in progress, accidents, fires, etc. – CALL 911
 Non-emergencies: call 538-7322
 Call center has multiple dispatchers on duty 24x7. Each person monitors 4 computer screens, has multiple phone lines, 2-way radios, etc.
 The same dispatchers answer emergency and non-emergency calls. The difference is in how they are handled.
 BSCO dispatch is tied into numerous other dispatch centers at county and state levels
 Dispatching is like air-traffic control, with cars, guns, fires, domestic violence and medical emergencies all thrown in the mix…plus a few lost pets, loose cows and kids who won’t do their homework. It is a highly skilled and demanding profession.
 If calling from mobile, you may be routed automatically to CHP dispatch if you are determined to be on a roadway. Likewise, road issues may get you transferred to CHP.
Common Guidelines
 Dispatchers often handle multiple calls simultaneously. The first thing they will ask if you call 911 is “What is your emergency?” Please tell them succinctly so they can immediately prioritize.
 You may be put on hold multiple times as they talk with other callers, other dispatchers, CHP, radio officers in the field, look up data in the computer, etc. A dispatcher may be conducting several simultaneous conversations with varying urgency.
 Be patient and cooperative. While you are reporting a strange noise outside your house, they may be directing help to a fatal car accident, a fire, a heart attack victim, etc.
 Please follow their line of questioning, they are highly trained in asking a sequence of questions designed to get the best help quickly and prioritize it among all the other calls in progress.
 Do not tell them your life story, details they don’t need to know, act hysterical, etc. Try to remain calm and succinct.
 You will be asked where you are, if you are safe, etc. Land lines can identify their location by address.
 They can ascertain your mobile location using 911 locator technology. Best case it will be within a few meters with a high confidence. Worst case it may be within hundreds of meters with low confidence. If you are in a multi-story building, tell them which floor!
 For crimes or suspicious behavior, be an active observer. Try to safely get details:
▫ People – age, sex, shape, race, hair, clothing, distinguishing features (tattoos, glasses, etc.). Are they still there? Where are they headed?
▫ Vehicles – make, model, color, license plate, 2-door/4-door, trailer, stickers, car/truck, etc. What direction did it come from/is it heading now?
▫ Write details down so you don’t forget them.
 Call as soon as possible. Cold calls are less likely to yield results.
 Don’t hesitate to call them. They want you to call! We can help by being the eyes and ears.
 Call even if the suspects are gone. The suspects may be nearby committing the same behavior. You might be able to prevent another crime.